Frequently Asked Questions

📱How often can I update the image on my E-Ink Vibe Case?

Feel free to change the image as often as you wish! There are no restrictions on the number of times you can refresh your case's display.

🔧How to Use the E-Ink Vibe Case?

  1. Download the "INKZONE" app from the Apple Store.
  2. Attach the E-ink Vibe case to your phone.
  3. Sign up or log in to the INKZONE app.
  4. Open the app, go to the homepage, and select “My Devices” and choose your case type (3-color or 4-color Ink Screen )
  5. Tap “Start Your Creation” to design your theme. Choose from pre-built designs or select an image from your photo library.
  6. Once your image is ready, press "Use” to sync it with your phone case.

🎨What is the difference between 3-color and 4-color E-Ink screens?

E-Ink screens come in variants that display different numbers of colors.

The 3-color E-Ink display features black, white, and red, and can effectively showcase images using dithering AI technology to blend colors and enhance visuals.

The 4-color E-Ink display adds yellow, enhancing the color range and vibrancy, making it more suitable for dynamic and detailed content.

We offer both 3-color and 4-color E-Ink screens, allowing you to choose the option that best fits your visual needs and preferences.

🚚How long is delivery and Can I track my order?

Delivery times vary by country, ranging from 5 to 14 days!

We offer tracking for all shipped orders. Once your order is dispatched, you'll receive a tracking number to monitor its journey right to your doorstep.

📦What is your return policy ?

If you're not entirely happy with your purchase, our 30-day return policy has you covered. Return the product within 30 days of purchase for a full refund or exchange

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